When a website screenshot fails
For agencies. For a website project, TweakTick takes screenshots of the page at desktop, tablet and phone sizes. If that fails, the project page shows a card that says why and what to do. Every card ends with the same fallback: upload your own screenshot.
What each message means
| Message | What happened | What to do |
|---|---|---|
| This site needs a staging username and password | The site asked for a login (a browser pop-up) before showing the page | Add the staging login. See Staging sites and passwords |
| Cloudflare stopped our screenshot robot | Cloudflare showed our robot a "checking your browser" page | Allow our capture IP in Cloudflare, or pause Bot Fight Mode. See Cloudflare and bot walls |
| The site refused our screenshot robot | The site or its host answered "forbidden" or "too many requests" | Allow our robot in your firewall or security plugin, or wait a minute and try again |
| This page is behind a login | We reached a login page instead of your page | Share a page that's visible without logging in, or make it public for the review |
| The page took too long to load | We waited, tried a second time, and it still didn't finish | Check it opens in your browser, then try again. Very heavy pages (big videos, endless scrolling) can do this |
| The screenshot came out blank | The page loaded but was empty or almost all one colour | The content may need a click, an animation or a login. Try again, or check the page in your browser |
| We can't take screenshots of this address | For safety we only visit public websites on normal web ports | Use the site's public address (for example a staging domain), not a local or private one |
| We couldn't find this website's address | The domain didn't answer, twice | Check the spelling and that the domain is live. If it opens for you, try again |
| Something went wrong while taking the screenshot | Anything else | Check the address and try again |
Try again
On the project page, press Try the capture again under the card.
Upload your own screenshot
Under the card, use Upload your own screenshot. Take a full-page screenshot in your browser and upload it. Your client reviews it like any other version.
Skip screenshots altogether
If the site is live and you can add code to it, add the TweakTick snippet so clients comment on the real page. See Getting started.