Billing and refunds
For agencies. Workspace owners manage the plan in Settings → Billing.
Ways to pay
- Monthly plan: paid each month by card or other methods. It renews until you cancel.
- Lifetime licence: a one-time payment, from the Founding round or AppSumo. See Founding and AppSumo licences.
Our checkout uses one of two payment providers, and it shows which one you're using:
- Paddle: Paddle.com is our online reseller and the Merchant of Record for orders paid through Paddle. Paddle adds VAT or sales tax where it applies and sends the invoice. Card, PayPal, Apple Pay and Google Pay are offered where Paddle supports them. To change your card, use Manage billing in Settings → Billing.
- Razorpay: we are the seller and Razorpay processes the payment. Where GST applies, it's shown on your invoice. Indian businesses can add a GSTIN at checkout.
Prices are shown before you pay, plus tax where applicable.
Cancel a monthly plan
- Go to Settings → Billing.
- Press Cancel plan and confirm.
Your plan stays active until the end of the billing period you've paid for, then it stops. There are no partial refunds for unused days.
Limits
Each plan or tier has limits (for example projects, team members and storage). When an action would go over one, TweakTick stops it and tells you which limit; you can upgrade in Settings → Billing. Limits never apply to your clients.
Refunds
| What you bought | Refund |
|---|---|
| Founding licence | Within 30 days of payment |
| AppSumo licence | Through AppSumo, under its policy |
| Monthly plan | Cancel any time; no partial refunds |
Full details: Refund Policy. To ask for a refund, email the support address in the policy from the email you paid with. If you paid through Paddle, the refund is issued by Paddle, and Paddle's buyer terms also apply.
Deleting a workspace with a plan
Cancel your plan in Settings → Billing first. You can delete the workspace once the plan has ended.